Refund Policy
Last updated: 6 November 2026
In short: an ad slot is advertising space that goes live as soon as you pay. Other advertisers can book higher slots at any time, which moves your ad down. So purchases are final, except in the cases below.
Full refunds
- Failed bookings. If you were charged but your ad never appeared, email us and we’ll refund you in full.
- Duplicate charges. If you were charged twice for the same booking, we’ll refund the extra charge in full.
No refunds for
- your ad moving down the chart because other advertisers booked higher slots (this is how the Service works);
- ads hidden or removed because they broke our Terms;
- changing your mind after your ad has gone live.
How to ask
Email [CONTACT EMAIL] within 30 days of the payment, with a link to the place and your payment receipt. We reply within 5 business days. Approved refunds go back to your original payment method.
This policy doesn’t affect any rights you have under the consumer law where you live.